HELP US, HELP YOU! REPORT ISSUES QUICKLY!

Western Property Management, Inc. strives to resolve maintenance issues in a timely manner. We are bound by law to ensure the habitability of the residence. Any maintenance condition that stops an essential service or adversely affects the safety and security of our tenants is considered a habitability issue, and must be resolved quickly. We work diligently to solve the habitability issues within 7 days. However, there may be things out of our control that extend remediation time. We often rely on vendors, and suppliers who have varying schedules and logistics. At times, these third parties need extra time to finish the project. Your patience and understanding is greatly appreciated.

We strive to resolve minor deficiencies of the residence as quickly as possible. However, there are times that maintenance will have to be deferred until the Owner can afford the repair. Unfortunately, we CANNOT spend our owner’s money on cosmetic or optional repairs without their authorization. Western Property Management, Inc. is constantly balancing the needs of the owners and tenants alike. We are proud to serve both interests and work resolve issues in a fair and timely manner.