Tips and Tricks for Common Maintenance Issues
- I have a florescent light that does not work, what do I do?
- I have no hot water, is there anything I should try before I call?
- My garbage disposal isn't working. What should I try before I call you to come out?
- My toilet won't flush what should I try?
- My drain is clogged, what should I try before I call?
- The smoke detector does not work, what do I do?
- There is a burning smell when I turn on my heater.
- I put in a maintenance request, why hasn't anyone come?
- What is "permission to enter"?
- What should I do about ants?
- What should I do about mice?
Changing light bulbs of any kind is a tenant responsibility. If you are unsure of the size, type, etc. of the light please
contact our office and we will refer you to someone who can assist you.
First check the circuit breaker. If it has been tripped reset it. Also some water heaters have a reset button. If you are
able to reset the breaker or the water heater, it may take a couple hours for the water heater to warm up again. If you are
still having, problems submit a maintenance request or contact our office.
If the unit is humming when you turn it on that means that something is stuck in there. Turn it off and clear it using a
1/4" Allen Wrench on the bottom. Remove the items that were stuck and then press the reset button on the bottom of the
unit.
Please note if our staff responds to a maintenance call to clear a clogged garbage disposal you may be charged.
Try plunging your toilet first. If our maintenance staff respond to a call to unclog a toilet caused by a tenant you will be
charged.
Try plunging the item that is clogged, or try snaking it. *DO NOT use Drano or Mr. Plumber. If our maintenance
staff respond to a call to unclog a drain caused by a tenant you will be charged.
Changing the battery in the smoke detector is a tenant responsibility. If you are unsure what kind of battery look inside
the cover of the smoke detector, there is generally a battery description. If you have replaced the battery and the smoke
detector still does not work, contact our office.
If you are just turning it on for the first time this winter, that is normal. Let it run for a short while and the smell should
go away. If it persists after a reasonable amount of time, contact our office.
If you did not give permission to enter, we may have tried to contact you to set up a time but have not been able to get
in touch with you.
If you did give permission, we may just be backed up with requests as we do address them on a priority basis in the order
we receive them. If it has been more than 5 business days, please call our office and we will check on the status.
Permission to enter allows our maintenance department and/or contractor to enter if the tenant is not home. If we have
permission to enter from the tenant we can take care of maintenance requests in a timely manner. Without it, the process
can take much longer.
As seasons change ants like to migrate inside. Try a generic ant spray or if you have a larger ant problem we suggest
Terro. If the issue persists after a reasonable amount of time, contact our office.
